We're making positive changes at LNB in order to greatly enhance your customer experience. In 2011 we implemented a bank-wide WOW! initiative - "Willingness to Offer Wondrous" customer service. Please join us in congratulating the following employees for their outstanding customer service.
Bob Schick, President and CEO, pictured here with Joe Arbogast,
Mortgage Originator. Arbogast was the recipient for LNB’s Q4
2011 WOW! awards, exemplifying superior
Bob Schick, President and CEO pictuerd here with
WOW! winner, Donna Reuter, Assistant Branch Manager
of Lyons.Donna was selected recipient of
WOW! for Q1 2012.
Bob Schick, President and CEO of LNB awards and congratulates Seneca County Branch Manager, Jill Hansen, with a WOW! award. Hansen received the award for outstanding customer service for Q4 2011.
LNB's Michele Swarthout, recipient of LNB's WOW! quarterly award for Q1 2012. Congratulations Michele and thank you for providing outstanding customer service.
LYONS, NY: The Lyons National Bank (LNB), recently presented Kristen Koczent, Canandaigua Teller, and Mirinda Saxton, Seneca County Customer Service Representative, with its employee of the month WOW! Awards for their exemplary customer service during the months of September and October.
The WOW! Award recognizes an employee who has performed in an extraordinary manner and has made an outstanding contribution to LNB. This individual is enthusiastic and motivated about their work, brings forward innovative and useful ideas and embodies the WOW! spirit.
Kristen was able to assist customers from out of the country who were having trouble pulling funds from their account. The customers needed to purchase additional minutes on their cell phone in order to contact their bank. Thanks to Kristen's efforts, the couple was able to purchase travelers checks at a local business and receive cash back to use during their stay in the country.
Mirinda was able to deter a disgruntled customer from closing an account with the Bank and then was even able to advise the customer to open another special account currently available. Thanks to Mirinda's amazing customer service efforts, the Bank did not lose a customer that day!
LNB is a $700 million independent, community bank with eleven branch offices located throughout Wayne, Onondaga, Ontario, Seneca and Yates Counties. LNB has a long-standing tradition of excellence, dating back to 1852. As its mission, LNB safely and profitably serves all of its customers and communities with unmatched professional service. LNB offers an extensive variety of products within the personal and business banking realms, including direct deposit, online banking, Cash Manager, Remote Deposit Capture and much more. LNB also provides financial services, including investments and insurance. For a complete listing of products and services, as well as branch locations, please visit BankwithLNB.com.
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