The Lyons National Bank (LNB), recently presented Dawn Shipman, Penn Yan Customer Service Representative, with its quarterly WOW! Award for her exemplary customer service.

The WOW! Award recognizes an employee who has performed in an extraordinary manner and has made an outstanding contribution to LNB. This individual is enthusiastic and motivated about their work, brings forward innovative and useful ideas and embodies the WOW! spirit.

Dawn was able to quickly rectify an erroneous point of sale transaction while her customer was trying to make a purchase at a local business. “It’s that “little extra” effort that quite often distinguishes one business from the others. The hard part is giving that “little extra” consistently. I’m proud to say that Dawn, and many others, at LNB realize this,” said LNB President and CEO Robert Schick.

LNB is a $665 million independent, community bank with eleven branch offices located throughout Wayne, Onondaga, Ontario, Seneca and Yates Counties. LNB has a long-standing tradition of excellence, dating back to 1852. As its mission, LNB safely and profitably serves all of its customers and communities with unmatched professional service. LNB offers an extensive variety of products within the personal and business banking realms, including direct deposit, online banking, Cash Manager, Remote Deposit Capture and much more. LNB also provides financial services, including investments and insurance. For a complete listing of products and services, as well as branch locations, please visit BankwithLNB.com.